Implementation
Live in phases, trained on site, with our team on the floor.
Hospital systems fail when they are switched on everywhere at once. We go live department by department, train each role on site and stay through the first days.
- Department by department
- Training on site
- Our team on the floor
The five phases
From discovery to expansion.
Timelines depend on the departments in scope and the state of your records. We commit to dates in writing during discovery.
- 1Before contract
Discovery
We map your departments, prices, payers, wards and records.
- Department map
- Dated, phased plan
- Quote
- 2Weeks 1 to 3
Set-up and migration
We configure the hospital and import catalogues, stock and patients.
- Configured workspace
- Imported data
- 3Week before go-live
Training
Each role learns its own workflow on your own configured system.
- Staff trained by role
- Super-users
- Quick guides
- 4Phase launch
Go-live
Our team is on the floor at the front desk, pharmacy and cashier.
- Live departments
- Daily check-ins
- 5After each phase
Stabilise and expand
A review, then the next phase: lab, inpatient, MCH or more sites.
- Phase review
- Next-phase plan
What we need from the hospital
A project owner, department leads and your current records.
- A named project owner with authority and a budget line
- A super-user in each department who trains first
- Current price lists, catalogues, products and stock counts, in any format
- Patient registers or an export from your current system
- Computers or tablets, reliable internet and a mobile data fallback
- Receipt printers; optionally barcode scanners and queue screens
Data migration
Structured data is imported; the rest is attached.
Demographics, catalogues, prices, products and opening stock import cleanly. Historic notes are imported where reliable, otherwise attached to the patient record, so nothing is lost or misfiled.
Support after go-live
A service desk with defined response targets.
By telephone, WhatsApp and email, Monday to Saturday, 8:00 to 18:00 EAT, with critical cover around the clock.
Critical
Acknowledged within 1 hour, 24/7
Service down, or a suspected security or data incident.
High
Within 4 business hours
A core workflow blocked for a department.
Normal
Within 1 business day
A defect with a workaround, questions and requests.
- A named hospital contact who knows your configuration
- Support staff use their own accounts and never ask for passwords
- Routine updates without downtime; planned maintenance is announced
- Security or privacy issues escalated under our Incident Response Plan
Next step
Start with discovery. It costs nothing and ends with a written plan.
A demo takes about 45 minutes. We walk through the departments you run, on real screens, and leave you with a written scope and quote.
Or call +254 746 289 413 · Monday to Saturday, 8:00 to 18:00 EAT